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Exchanges:
We
want you to be happy with your purchase from U Threads. For this reason
we offer a no-hassle return policy. There are no RA numbers to request
and no questions asked. Don't worry if you ordered the wrong size,
color or style. Simply repackage the item(s) and send it back to us. We
will ship the correct item back to you with no additional shipping
costs! Exchanges must be made within 60 days of original purchase.
Refunds:
Again,
U Threads makes it simple. Full refunds are granted for purchases made
within 60 days of your order. Simply repackage the item(s) and return
them to us with the original packing slip. We will notify you via,
e-mail, of your refund once your package has been received and
processed. Shipping charges are non-refundable on returns.
Please note:
Sorry,
we cannot offer refunds or exchanges on used or laundered merchandise.
Diploma frames and other special order merchandise is also
non-returnable.
Return and Exchanges can be sent to:
U Threads
Attn: Returns
1539 Willowhaven Court
San Jose, CA 95126
How to order products that are currently not featured on U Threads.com?
U
Threads has access to thousands of collegiate products from most
colleges and universities in the United States. However most college
products are custom made and minimums must be achieved for production
to take place. So unfortunately if an item is not currently available
on our website we generally are unable to order just a single piece. If
however you're planning for that next class reunion, alumni event, Big
Game party or campus conference and need special collegiate products in
quantity, U Threads would be glad to assist you. The following are
examples of minimum quantities for selected product categories:
24-48 pieces which can be assorted in any size
Hats: 24 pieces
Gifts and Souvenirs: 72-144 pieces
Specialty gifts: 1-10 pieces. For example: watches, diploma frames, college chairs, etc.
If
you are interested in special ordered products and meet the above
quantity guidelines, please e-mail us with the following information:
1. Name of college or university
2. Type of product you require. For example: t-shirt, hooded sweatshirt, ceramic mug, etc.
3. Approximate quantity you'd like to order
4. Date required
5. Please include your name and a phone number where you can be reached.
We'll respond with further information and provide you with a price quote. Please e-mail requests to customerservice@uthreads.com.
U
Threads offers special pricing for organizations, businesses and
on-campus university departments who make large purchases from our
in-stock products. For a price quote, please e-mail us at
customerservice@uthreads.com or call 888-471-GRAD (4723).
We
do our best to be in-stock on the items we offer and to keep our
website current. Occasionally we may be temporarily out of stock on
best selling items. If for some reason an item on your order can not be
promptly processed one of our customer service representatives will
contact you. Generally items on Back Order will be back in stock in a
relatively short period of time.
Occasionally some very popular
items may completely sell out. In this case we will do our best to
suggest a substitute item. If an acceptable substitute can not be found
we may find it necessary to cancel your order in this case.
Customer Service Hours:
9:00am - 6:00pm PST, 7 days a week
Reach us by phone call: 1-888-471-GRAD or 1-650-737-8401,
Or e-mail us at customerservice@uthreads.com
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